Return Policy

Ser0 accepts returns and exchanges for eligible products in accordance with New Zealand consumer law and the terms outlined on this page.

Some products may have different return conditions depending on whether the item is physical, digital, made to order, customised, or service-based.

Customers should contact Ser0 before returning any item so return instructions can be provided.

Physical products may be returned within 14 days of delivery where the item:

If a product arrives damaged, faulty, significantly different from its description, or incorrect, customers should contact Ser0 as soon as possible.

Where required under the Consumer Guarantees Act 1993, Ser0 will repair, replace, exchange, or refund affected products depending on the circumstances and severity of the issue.

Photos or supporting information may be requested to assess damage or faults.

Digital products, downloadable software, licence keys, and electronically delivered products are generally non-refundable once access or download has been provided.

If a digital product is defective, corrupted, significantly misdescribed, or unable to be accessed as intended, customers should contact Ser0 for support.

Ser0 may provide troubleshooting assistance, replacement files, updated downloads, or refunds where appropriate.

Custom software development, commissioned work, advocacy services, consultation work, and made-to-order products may not be eligible for standard change-of-mind returns once work has begun.

Any project-specific refund, cancellation, or milestone terms will normally be discussed separately before work starts.

Ser0 accepts exchanges where reasonable and practical to do so.

Exchange availability may depend on stock levels, production availability, or the type of product involved.

Nothing in this policy is intended to limit or exclude rights that cannot lawfully be excluded under New Zealand law, including rights under the Consumer Guarantees Act 1993 where applicable.